Booking Terms and Conditions

Last updated: 8 August 2026

1. Who the contract is with

These booking terms apply to accommodation booked through Apartment Rent Tenerife. The accommodation contract is between the lead guest and Infinity Invest Tenerife S.L, CIF B70791249, with registered address at Calle Boston 4, apartamento 330, 38650 Los Cristianos, Arona, Santa Cruz de Tenerife, Spain. Contact: info@infinityinvest.es; telephone: +34 661 689 756.

2. Scope of the agreement

The property page, the price and rules shown during checkout, the booking confirmation and these terms together form the booking agreement. If a property-specific term or confirmed rate condition differs from a general term below, the property-specific term or confirmed rate condition applies, subject to mandatory consumer law.

3. Guest information and eligibility

The lead guest must be at least 18 years old, have authority to make the booking for everyone in the group and provide complete and accurate contact, identity and payment information. The lead guest is responsible for ensuring that all members of the group comply with the booking agreement and property rules.

4. Formation of the booking

A booking becomes binding when the required payment has been successfully made or authorised and we issue written booking confirmation. An automated request or payment attempt is not confirmation by itself. Please check the confirmation promptly and contact us if anything is incorrect.

5. Prices and payment

Prices are shown in euros unless stated otherwise. Before payment, the checkout will show the accommodation price and any applicable taxes, mandatory cleaning charges, service fees and selected extras. The payment amount, schedule and accepted method are those displayed during checkout and repeated in the confirmation. Optional services requested after booking are charged only when their price has been disclosed and accepted.

6. Cancellation, changes and refunds

The cancellation and refund conditions displayed for the selected property and rate before payment, and repeated in the booking confirmation, govern the reservation. Any request to cancel or change a booking must be sent to info@infinityinvest.es. Where a refund is due, it will normally be returned to the original payment method; the time taken for the funds to appear may depend on the bank or payment provider. The statutory 14-day right of withdrawal generally does not apply to accommodation supplied for specific dates. This does not affect any cancellation right included in the booked rate or any mandatory legal right.

7. Occupancy and use of the property

The maximum occupancy, check-in and check-out times, rules for visitors, children, pets, smoking, events, quiet hours and community facilities are those disclosed on the property page, during checkout, in the confirmation or in the arrival instructions. The property may be used only for lawful short-term accommodation. Early check-in, late check-out or other extra services may be charged only if the fee was disclosed and agreed.

8. Care of the property and damage

Guests must take reasonable care of the accommodation, its contents and shared areas and report any damage or safety issue promptly. The lead guest may be responsible for loss or damage caused by the group or its visitors, subject to evidence, fair assessment and applicable law. Any security deposit or damage charge will be handled according to the conditions disclosed for the booking and mandatory law.

9. Problems during the stay

Please report any problem promptly by email or telephone so that we have a reasonable opportunity to investigate and remedy it. If we cannot provide the booked property because of a problem within our responsibility, we will offer a suitable alternative where reasonably possible or an appropriate refund, subject to the circumstances and mandatory consumer law.

10. Our responsibility

Nothing in these terms excludes or limits liability or consumer rights where exclusion or limitation is prohibited by law. We are responsible for providing the accommodation and services confirmed in the booking with reasonable care. We are not responsible for loss caused by the guest, a third party outside our control or an unavoidable and extraordinary event, except where applicable law provides otherwise.

11. Events outside reasonable control

Neither party is liable for a failure caused by an unavoidable event outside its reasonable control, such as a serious natural event, official restriction or interruption of essential services, to the extent permitted by law. We will communicate material effects on the booking and seek a reasonable solution.

12. Privacy and payments

Personal data is handled in accordance with the Privacy Policy published on this website. Card and other payment data may be processed by authorised payment service providers under their own security and privacy terms.

13. Complaints, applicable law and jurisdiction

Complaints should be sent to info@infinityinvest.es or to the registered address above, with the booking reference and relevant details. Complaint forms are available where required by law. Spanish law applies. Any dispute will be submitted to the courts determined by mandatory consumer and jurisdiction rules; these terms do not remove any right a consumer has to bring a claim in the courts of their place of residence where applicable.